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Professionally Written Airline Professional Resume Example (PDF)

The following top-quality Airline Professional sample resume is free to download to your computer or view via graphic or text (see below). All resume examples on FreeResumeExamples.net are written by professional resume writers.
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Sample resume written and contributed by:
    Carolyn Walther  (Accepting new clients)
    http://www.carolynsresumeservice.com
    Carolyn's Resume Service
    Sacramento, California
 


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-------------- Airline Professional Sample Resume (text-only) --------------
OBJECTIVE

To contribute exceptional customer service, communications and organizational skills to a challenging position within an International Airport that encourages professional growth and offers opportunities for higher levels of responsibility and advancement.

HIGHLIGHTS OF QUALIFICATIONS
  • Extensive experience in public service, customer communication, and problem resolution.
  • Background assisting customers in an airline environment to include emergency situations.
  • Knowledge of airline regulations, safety practices and procedures related to customer service.
  • Self motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines with attention to detail in high-volume business environments.
  • Inner directed, undertakes multiple tasks with minimal instruction, follows through without supervision or direction.
  • Proven ability to work independently or as an integral part of a dedicated team to achieve objectives.
  • Strong communication skills both oral and written identified on a daily basis. Ability to build complimentary working relationships and strong rapport with people of diverse backgrounds.
  • Customer oriented; attentive and responsive to serving customer concerns or needs. Leads and builds trusted advisor relationships with customers through needs identification and appropriate direction recommendations using poised, confident communication and presentation. Resolves customer problems accurately, answering customer inquiries clearly, concisely, and timely.
  • Friendly, flexible, easily adapts to challenges, changing priorities and work schedule.
  • Professional demeanor, well-spoken, excellent phone etiquette speaking clearly using correct English.
  • Loyal, conscientious, and dependable; committed to excellence.

EXPERIENCE

COMPANY, Pleasanton, CA 3/2007 – Present Port of Oakland – Airport Communications Department

Airside Operations / Operations Communication
  • Operated a central multi-position multifunctional computerized telephone answering system to Provide a high level of telephone customer service at the airport and main administration building. Answered a heavy volume of incoming calls, determined the nature of the call and forwarded to correct airport personnel or correct department. Placed local and long distance calls requested by official.
  • Provided general factual information to customers regarding Port and elected functions and routes callers to appreciate sources. Followed established procedures in emergency situations, notifying police or other appropriate personnel by telephone, electric pager or cell phone as directed by the superior and/or manager. Utilized the airport Public Address System to make requested over-head pages.
  • Reported system malfunctions and equipment breakdowns to the supervisor. Kept informed on Port and airport organizations, functions and officials in order to give efficient service.
  • Worked on IED Innovative Electric Designs project for the new terminal designed to assist the hearing impaired to communicate by reading spoken words.
  • Updated the airport phone list for directory operators, ticket counter, gates and jet ways.
  • Position required ability to work effectively under stress and in emergency situations.

COMPANY, Richardson, TX 2006 – 2007

Logistics Flow Team Member / Planogram (POG)

• Prepared new merchandise for the sales floor by unloading, prepping, stocking merchandise and responding to team member requests quickly and efficiently. Utilized company guidelines and systems to set new merchandise displays. Promoted sales by ensuring that shelves are well stocked. Requested or created signs and labels when necessary Processed price changes on sales floor and stockroom.

COMPANY, Dallas, TX 2006 – 2007

Front Desk Agent

• Served guests by completing reservations, registration and check out, handling customer service. Welcomed guests by greeting, answering questions and responding to requests. Performed registration by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures and issuing door cards. Established credit by verifying credit cards or obtaining cash. Conveyed information to guests by receiving and transmitting messages, mail, facsimiles and packages. Provided information to guests by answering inquiries regarding hotel and other area services guests may require, such as entertainment, shopping, business, and travel. Collected revenue by entering services and charges, computing bills and obtaining payment. Made hotel and other reservations by entering or telephoning requirements, checking availability and confirming requirements.

COMPANY, Plano, TX 2004 – 2005

Customer and Distribution Services Assistant

• Provided support in the customer service/order department with daily administrative functions. Responsible for updating and maintaining customer files and invoices. Organized freight and invoice backlog to current status.

COMPANY, San Francisco/Dallas 1979 – 2003

AAvantage Domestic Reservation Sales / Tariff Agent

• Performed sales of company services to members, travel agents, and the general public. Managed back up general sales as warranted by operational requirements. Calculated domestic, airline fares, takeoff and landing fees as well as interpreted government rules and regulations to internal airline personnel and travel agents.

Airport Passenger Service Agent
  • Monitored radios to maintain communication liaison for various departments. Provided and directed efficient use of gates for arriving and departing flights. Observed progress of all arrivals and departures for on time performance. Responsible for updating runway conditions, evaluation of weather conditions, and relating information via radio and/or ACARS to flight crew.
  • Fulfilled requests for support services, i.e. wheelchair assistance, unaccompanied children, non-English speaking customers, disadvantage travelers, and directed to appropriate office personnel to assist as needed. Booked flights, sold domestic and international tickets, ticket reissues, prepays, upgrades, and baggage check-in. Examined passenger tickets to ensure passengers had correct flight and seat. Directed passengers to correct boarding area utilizing passenger manifest, seating chart and flight schedules. Met incoming and dispatching flights for reliable on time departure ensuring all customers had a safe and enjoyable flying experience.
 

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