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To contribute exceptional customer service, communications and organizational skills to a challenging position within an International Airport that encourages professional growth and offers opportunities for higher levels of responsibility and advancement.
COMPANY, Pleasanton, CA 3/2007 – Present Port of Oakland – Airport Communications Department
COMPANY, Richardson, TX 2006 – 2007
Logistics Flow Team Member / Planogram (POG)
• Prepared new merchandise for the sales floor by unloading, prepping, stocking merchandise and responding to team member requests quickly and efficiently. Utilized company guidelines and systems to set new merchandise displays. Promoted sales by ensuring that shelves are well stocked. Requested or created signs and labels when necessary Processed price changes on sales floor and stockroom.
COMPANY, Dallas, TX 2006 – 2007
Front Desk Agent
• Served guests by completing reservations, registration and check out, handling customer service. Welcomed guests by greeting, answering questions and responding to requests. Performed registration by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures and issuing door cards. Established credit by verifying credit cards or obtaining cash. Conveyed information to guests by receiving and transmitting messages, mail, facsimiles and packages. Provided information to guests by answering inquiries regarding hotel and other area services guests may require, such as entertainment, shopping, business, and travel. Collected revenue by entering services and charges, computing bills and obtaining payment. Made hotel and other reservations by entering or telephoning requirements, checking availability and confirming requirements.
COMPANY, Plano, TX 2004 – 2005
• Provided support in the customer service/order department with daily administrative functions. Responsible for updating and maintaining customer files and invoices. Organized freight and invoice backlog to current status.
COMPANY, San Francisco/Dallas 1979 – 2003
AAvantage Domestic Reservation Sales / Tariff Agent
• Performed sales of company services to members, travel agents, and the general public. Managed back up general sales as warranted by operational requirements. Calculated domestic, airline fares, takeoff and landing fees as well as interpreted government rules and regulations to internal airline personnel and travel agents.